Warranty Policy

We offer a refund or exchange if:

**A)** YOU WISH TO RETURN A PRODUCT AND COMPLY WITH OUR RETURN POLICY.

**B)** THE RECEIVED PRODUCTS ARE DAMAGED/DEFECTIVE OR THE PRODUCTS RECEIVED ARE INCORRECT: Our company is committed to ensuring 100% customer satisfaction. If you have received a damaged or incorrect product, please email us, and we will arrange an exchange for the received products.

**C)** PRODUCTS HAVE NOT BEEN RECEIVED: If the products have not been received within 30 days from the date of purchase, we will consider this order as lost. Therefore, we will offer a partial exchange/refund, depending on the condition or circumstances surrounding the issue with this order.

**Returns and Exchanges**

If you wish to return your product, we recommend sending an email with the reason for your return, and we will be happy to help resolve the issue and provide instructions on how to return the product to us.

The customer has the right to return the product(s) within 30 days of receipt, provided that:

- It shows no signs of use or wear; the product must be in its original condition.
- The received shipment is complete: no parts of the product are missing.
- The reason for the return falls within the return rights as stated on this page.

**Delayed Order Delivery**

Although we strive to ensure you receive your order within 15 days of purchase, we cannot guarantee this due to unforeseen circumstances that may affect shipping and stock. We cannot offer refunds for items not delivered by a specific date for use on a special occasion or holiday.

The description of each product indicates the estimated shipping and delivery time. Please consider this when placing your order.

Once an order has been shipped, we cannot cancel it.

**Return Shipping Costs**

The cost of return shipping is your responsibility. Since our only warehouse is located in Asia (China), you can expect the shipping cost to be higher than usual. The average return shipping cost is approximately 130 DKK.

**Contact**

If you have any questions about how to return your order, please contact us.

**I received a defective or incorrect product. What should I do?**

If you receive a defective or incorrect product, you should always contact us. We request that you send photos or videos of the product so that we can understand the situation and act accordingly.

Once our team has processed the information and confirmed your situation, we will initiate an exchange. Unfortunately, we cannot process an exchange without visual documentation of the defect or incorrect product. Therefore, visual materials are important.

**I want to return an order; what should I do?**

Our return policy is international. You should request the return address from our team. Include the tracking number so we can trace the item to our warehouse. Unfortunately, we do not cover return shipping costs.

**Do I need to return the entire order?**

No, only the products you wish to return.

**Can I exchange my shoes if the size I ordered is too small?**

We can only offer an exchange if we have mistakenly sent the wrong size. If you are unsure of your size, consult the size guide on the product page.

**When can I get my money back after returning my product?**

We cannot process the refund until the item has been delivered to our warehouse. It usually takes between 5 and 7 business days to receive your return, depending on logistical processes. Once the item arrives at our warehouse, we will initiate the refund within 2 business days.

However, you should expect a possible delay from your bank of 3 to 5 business days before the money is credited to your account.

**My order shows as returned to sender. What happens now?**

A return to sender sometimes occurs when:

- The customer did not pick up the package: The customer will need to contact the local delivery company to arrange a redelivery. (Note that you only have 5 business days to pick up the package if you were not home during the first attempt).
- Incorrect address: The customer did not specify the correct address. This is relatively common. We recommend contacting your local post/delivery office and collecting the item using your local tracking number.
- The customer refused to pay customs/duty charges: This rarely happens, but it is a situation beyond our control. If the delivery company has informed you that you need to pay customs or other charges, please contact us, and we will be happy to help resolve the issue.

**Do you provide prepaid return labels?**

We do not offer prepaid return labels. Unfortunately, all return shipping costs are the customer’s responsibility.

Through Postnord, returns with tracking numbers can be purchased for 140 DKK. The package must weigh up to 2 kg.