Refund Policy

We offer a refund/replacement if:

A) YOU WISH TO RETURN A PRODUCT AND HAVE FOLLOWED THE RETURN POLICY.

B) THE RECEIVED PRODUCTS ARE DAMAGED/DEFECTIVE OR THE PRODUCTS RECEIVED ARE INCORRECT: Our company is committed to ensuring 100% customer satisfaction. If you have received a damaged or incorrect product, please email us and we will arrange a replacement for the items received.

C) PRODUCTS NOT RECEIVED - If products are not received within 30 days of the purchase date, we will consider this order lost. Therefore, we will offer a replacement/partial refund, depending on the condition or scenario regarding the issue with this order.

Returns and Exchanges

If you wish to return your product, we recommend that you email us with the reason for your return, and we will be happy to assist you in resolving the issue and provide instructions on how to return the product to us.

Customers have the right to return the product(s) within 30 days of receipt, provided that:

  • They show no signs of use or wear; the product must be in its original condition.
  • The received shipment is complete: no parts of the product are missing.
  • The reason for the return falls within the return policy as indicated on this page.

Delayed Order Delivery

While we strive to ensure you receive your order within 15 days of purchase, we cannot guarantee this due to unforeseen circumstances that may affect shipping and stock. We cannot offer refunds for items not delivered by a specific date for use on a special occasion or holiday.

The description of each product indicates the estimated shipping and delivery period. Please consider this when placing your order.

Once an order has been shipped, we cannot cancel it.

Return Shipping Costs

Return shipping costs are your responsibility. Since our only warehouse is located in Asia (China), you can expect the shipping cost to be higher than usual. Average shipping costs are approximately 130 DKK.

Contact

If you have any questions about how to return your order, please contact us.

I received a defective or incorrect product. What should I do?

If you receive a defective or incorrect product, you should always contact us. We ask that you send photos or videos of the product so we can understand the situation and take appropriate action.

Once our team has processed the information and confirmed your situation, we will initiate a replacement. Unfortunately, we cannot process a replacement without visual documentation of the defect or incorrect product. That’s why visual material is important.

I want to return an order; what should I do?

Our return policy is international. You must request the return address from our team. Include the tracking number so we can trace the item to our warehouse. Unfortunately, we do not cover return shipping costs.

Do I need to return the entire order?

No, only the products you wish to return.

Can I exchange my shoes if the size I ordered is too small?

We can only offer an exchange if we mistakenly sent the wrong size. If you’re unsure about your size, please check the size guide on the product page.

When can I get my money back after returning my product?

We cannot process the refund until the item has been delivered to our warehouse. It typically takes between 5 to 7 business days to receive your return, depending on logistical processes. Once the item has arrived at our warehouse, we will initiate the refund within 2 business days.

However, you should expect a possible delay from your bank of 3 to 5 business days before the money is credited to your account.

My order shows as returned to sender. What happens now?

Return to sender sometimes occurs when:

  • The customer did not pick up the package: The customer will need to contact the local delivery team to arrange for redelivery. (Please note that you only have 5 business days to pick up the package if you were not home during the first attempt).
  • Incorrect address: The customer did not specify the correct address. This is something that is relatively common. We recommend that you contact your local post/delivery office and pick up the item using your local tracking number.
  • The customer refused to pay customs charges/hidden fees: This rarely happens, but it is a situation outside our control. If the delivery company has informed you that you need to pay customs or other charges, please contact us and we will be happy to help resolve the issue.

Do you offer prepaid return shipping labels?

We do not offer prepaid return shipping labels. Unfortunately, all return costs are the customer's responsibility.

Through Postnord, returns with a tracking number can be purchased for 140 DKK. The package must weigh up to 2 kg.